Doctor Dashboard
WEB APPLICATION REDESIGN
INTRODUCTION
Health Direct Global needed a Doctor-facing portal of Carely and creating a landing page for HDG to bring new users from 4 demographics: patients, doctors, healthcare admin, and pharmacists. Our team worked over a 6-week sprint to test their existing product, reiterate where user dissatisfaction arose, and build out new pages for the tele-health platform.
MY ROLE
User Interface Lead
TEAM
1 Project Manager
1 Research Lead
1 Assistant Designer
TOOLS
Figma
Photoshop
Illustrator
UserTesting
TIMELINE
July 2023 - Sept 2023
OVERVIEW OF THE DESIGNED EXPERIENCE
Home of Carely doctor-facing dashboard
Patient chart
Appointment calendar
BACKGROUND
The Client's Ask
Health Direct Global is a health-tech startup based in Ghana founded to address a significant problem: lack of timely, quality, and affordable healthcare.
Our team worked over a 6-week sprint to test their existing product, reiterate where user dissatisfaction arose, and build out:
Doctor payment page
Doctor patient page
Doctor prescription management page
Doctor referral management page
Landing page for Health Direct Global
BACKGROUND
My Role
As the user interface lead for this project, I spearheaded the design process to bring our research to life. From leading design workshops to presenting concept options to our clients, I worked to defend our designs founded in user-research. Collaborating closely with a my team, I helped to conduct some of our user interviews and usability tests. As the project came to a head, I prepared annotations for developer handoff.
RESEARCH
Competitive Analysis
Our first step was to conduct a comprehensive competitive analysis to understand the players of the tele-health market. By evaluating key digital platforms for doctors, we identified industry standards, user expectations, and innovative features.
RESEARCH
User Interviews
To better understand how to build out new pages of Carely’s doctor-facing portal, we reached out to health professionals of varying practices and countries. While Health Direct Global’s roots are in Ghana, our clients emphasized wanting Carely to become a global platform.
What tele-health platforms, if any, do you use to interact with your patients?
Have you noticed any differences with patient engagement and communication when using tele-health platforms compared to in-person visits?
Tell me about any frustrations you think come with meeting patients virtually.
If you had a magic wand, how would you change the digital health care platforms?
User Interview Insights
And after these 12 interviews, we concluded that:
RESEARCH
Usability Tests of Existing Platform
To better understand what changes needed to be made to the existing platform, we conducted usability tests using Maze. We asked 3 healthcare workers to use the existing platform to complete a few tasks.
Usability Tests Insights
From these tests, we learned that:
The existing Carely doctor platform does not prioritize essential patient information and creates a delay in communication due to confusing icons. Healthcare professionals were conflicted about rating patients using a number-based system.
PROBLEM STATEMENT
Doctors need a platform that addresses challenges related to timely healthcare access, efficient information systems, and transparent earnings tracking. They need a platform that will allow them more time for meaningful patient interactions and impactful healthcare delivery.
SYNTHESIS
Developing a Solution
From our research, we constructed a solution.
The Carely Doctor Dashboard can offer tools for:
Managing prescriptions and referrals
Clear insights into earnings and revenue breakdowns
Prioritizing most essential patient information on calls and in the chart
The Health Direct Global Landing Page can:
Provide clear call to action to create a Carely account
Showcase Health Direct Global's 4 user types
Design Goals
Using our research insights and summarized solution, we began brainstorming how our central features and redesign would include.
IDEATION
Low-Fidelity
Here are some of our initial thought processes regarding our research and the goals of the redesign. The low-fidelity designs provided us with the first glimpse of how our redesigns could potentially work, with all the key functionalities implemented.
As user interface lead, I spearheaded two design workshops where my team and I brainstormed how we could bring our solution to life.
Design workshop to sketch the HDG landing page
IDEATION
Mid-Fidelity
The wireframing stage was dedicated to ensuring that the UX of our web-app aligns with the users' needs in terms of usability and functionality. Here are some of the mid-fidelity frames:
Landing page
Patient page
IDEATION
Changes to Existing Prototype
From our usability tests, we learned that the icons used on the video call were not clear to users. In the new iteration of the prototype, we changed the icons, paired them with text, and enlarged for user clarity.
Call icons before and after
RESEARCH
Usability Tests of Changes to Platform
After creating our new mid-fidelity prototype, we conducted a second round of usability testing. We reached out to 6 healthcare workers to test our prototype, using the same tasks from our first round of testing.
SOLUTION
Final Designs
Keeping our second usability test in mind, we moved forward to polish our prototype and prepare it for handoff to developers.
REFLECTION
Next Steps
Conduct a closed card sort of features to reinforce information architecture
Conduct another round of usability tests with specialized physicians
Implementation of our designs will be launched in 2025
Key Takeaways
This was my first client project. Having weekly stand-ups with the CEO, CFO, and developers of the start-up. I learned how to advocate for my designs based on user research.